Frequently Asked Questions (FAQ)

1. What is SinoYak?

SinoYak is a purchasing agent (proxy shopping) that allows individuals and e-commerce sellers to buy products from Chinese platforms (1688, Taobao, Alibaba) without language or payment barriers. We buy, store, and ship for you.

2. Do I need an Alipay or Chinese account to use SinoYak?

No. You don't need to create an account on 1688 or have Alipay. You pay for your order directly in Euros or USD on SinoYak, and our team in China settles the bill in Yuan for you.

3. What are the shipping times?

Once the product is received in our warehouse in China, you choose the shipping method. China Post / Yanwen usually takes 10 to 15 days. DHL or UPS delivers in less than a week.

4. How does quality control work?

As soon as the supplier delivers your product to our warehouse in Guangzhou, our team opens the parcel, checks that the product matches the order and is not defective, and takes photos. You are notified before international shipping.

5. Can I consolidate multiple orders?

Yes, it is highly recommended! You can buy from 5 different suppliers on 1688. We receive the 5 parcels in our warehouse, and pack them into one large box to save you on international shipping costs.

6. What about customs fees?

Commercial parcels are subject to your country's VAT and potentially customs duties depending on the product. SinoYak helps you declare the correct value to avoid customs blocks.

7. Is SinoYak officially affiliated with Alibaba or 1688?

No. SinoYak is an independent platform. We act as a trusted intermediary and freight forwarder to facilitate access to the Chinese market for foreign buyers.